Case studies

Case studies are drawn from across different Children’s Trusts to provide you with practical examples of how effective commissioning benefits children. The case studies reflect current good practice based on real situations and cover different service areas, geographical areas, levels of commissioning and types of problem.

Please contact us to suggest a case study for inclusion on this site.


Browse by theme

Click on one of the themes below to take you to a list of all case studies related to that theme.


Baby smiling Schools                           Nurses Child Health


Children at home CAMHS                             14-19


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You can use this discussion forum to rate and comment on documents in the resource bank as well as suggest documents to include. To do so, post a discussion with the name of the document and you can then rate and comment on it. We will review all feedback from this forum and consider whether documents should stay or be removed from the resource bank. Access the resource bank discussion forum.


All case studies:


  • Co-located Services Toolkit: Managing stakeholders and encouraging community involvement (40 KB)

    This section deals with the day to day issues involved in directly managing stakeholders and encouraging community involvement where services are delivered and used from co-located services sites. These experiences will also help inform the more strategic plans discussed in the document “Developing the Strategic Partnership” elsewhere in this toolkit.

  • Market Testing Client Transport Procurement (Buckinghamshire, November 2008) (135 KB)

    This case study provides an overview of how Buckinghamshire County Council established a framework for increasing efficiency and reducing costs in client transport services. The study looks at the competitive dialogue process between providers and Buckinghamshire County Council in relation to client transport. This includes Home to School Transport (HtST) and transport for children with special educational needs (SEN).

  • Maximising Procurement Expertise and Achieving Savings - Essex County Council (East of England) (1.06 MB)

    This case study describes the way Essex County Council has maximised the use of procurement expertise in relation to children’s services commissioning. Re-structuring has forged strong linkages between merged procurement and contract management experts and social care staff to ensure the delivery of efficiency savings.

  • Meeting the needs of young people at risk of homelessness in Camden (60 KB)

    Camden is an inner London borough and has five wards in which all the sub-areas are amongst the 30 per cent most deprived nationally. Vulnerable young people were supported in un-coordinated, inappropriate and isolated services. The Young People’s pathway was launched in Camden in April 2007. A review found that the lives of many young people had been enhanced by the pathway that provides tailored support, social inclusion and engagement in education, training or employment.

  • The Experiences of Muslim students in further and higher education in London (600 KB)

    In response to direct concerns raised by London’s Muslim students and Muslim communities about their experience of negative reactions and attitudes and Islamophobia following the 7/7 bombings in London, the Office for Public Management (OPM) was commissioned by the Greater London Authority (GLA) in 2007 to conduct research into the experiences of Muslim students in Further and Higher Education1 in London.

  • Case Study: Bristol City Council (229 KB)

    This is a case study from the National Council for Voluntary Organisations which illustrates best practice in partnership working. Key themes are firstly building relationships between the statutory sector and the voluntary and community sector around commissioning. Secondly, working with the voluntary sector to develop a joint provider training on outcome-based commissioning. Thirdly, working with the voluntary sector to improve the Council’s e-procurement system and also developing guidance on full cost recovery.

  • Involving children and young people in commissioning early intervention and prevention services (Newcastle) (70 KB)

    This case study by the Commissioning Support Programme looks at an example of commissioning in early intervention and prevention services. These services were set up to dissuade children from entering the criminal justice system, prevent them from developing low self esteem and aims to tackle poor school attendance. The study describes how groups and organisations worked with children across Newcastle to seek successful projects to commission.

  • Newham - Children and Young People Now (918 KB)

    Feature article detailing the work of the London Borough of Newham to engage children and young people in the development of services.

  • North East Regional Commissioning Unit - A Model (1.2 MB)

    Eleven Local Authorities in the North East have established and funded a North East Regional Commissioning Unit (NERCU) to develop joint commissioning on a regional rather than local basis. This case study report progress on setting up the NERCU, in particular its development of a regional Provider Directory. Indications show that NERCU has raised awareness of its presence and objectives, improved communications between LAs and collaborative working between LAs and independent providers.

  • North Tyneside Commission of Inquiry - Terms of Reference (76 KB)

    The North Tyneside Commission of Inquiry consists of Headteachers and Governors representing first, primary, middle and high schools drawn from the four localities of the borough; the Strategic Director for Children, Young People and Learning (the designated Director of Children’s Services and the Cabinet Member for Children, Young People and Learning. The Commission has an independent chair.

  • Case study: Agreement in respect of a pooled fund, Section 10 of the Children Act 2004 (Northamptonshire) (67 KB)

    This study concerns the Agreement in respect of a pooled fund, Section 10 of the Children Act 2004 (Northamptonshire). It looks at a formal commitment to agreed ways of working and to a single pooled budget for workforce development and other activities jointly commissioned across the partnership.